HOW TO USE

Welcome to John Beck's online Customer Support Portal, available for your convenience
24 hours per day / 7 days per week!

Please read below to understand how to navigate and use our support portal. You'll find it's the quickest and easiest way to find the resolution to your issue. Click any of the links to go to that area of our Support Portal.

Knowledgebase

This is the place to start your search for answers to your most common questions & issues. If you don't find an answer to your question or a resolution to your issue, please use "Submit a Ticket" to submit your question to customer service so we can get it resolved as quickly as possible.

Submit a Ticket

A staff of helpful and friendly experts are available to answer all your questions. Please type your question by clicking on the "Submit a Ticket" icon above. Please enter the information as detailed as possible so our knowledgeable staff can respond to you in a prompt and efficient manner. Please be sure to check your Spam folder to unblock emails from our site (support@johnbeck.tv) to ensure you receive any notifications from us regarding ticket status. You will receive a confirmation email upon submitting your ticket. As soon as there is a response to your ticket, you will be notified by email.

Register

When you submit a ticket you are automatically registered and will receive an email with your password. Feel free to login and track the status of your open ticket(s) at any time. Please note that subsequent ticket submissions can be requested through our login area with your email address and password. If you choose to Register prior to submitting a ticket, you will have the option of selecting your own password.

Please note that the login area on the Support Portal is for return customers to check on the status of an open Ticket or for customers who are already in our system and have a password. Once you've used our Support Portal and have received a password it can be used for any future tickets you open as well.